Franchising New Zealand Survey 2021

The Franchise Association of New Zealand is the peak body representing the franchising community at government and other industry forums and therefore views the collection and collation of the franchising survey as incredibly important to the future development of franchising as a business model in the New Zealand environment.

Download the 2021 Survey Results

 

Franchising by the Numbers 

Take a tour through the numbers below to compare data from the last 3 National Franchise Surveys published by Massey University’s Business School. Hover your mouse over the charts to view and interact, or select the dates at where applicable to compare the data.

Download previous Franchise Surveys

Thanks to the Sponsors

The Franchise Association thanks Massey University for their expertise in conducting the survey. FANZ also thanks our co-sponsors and supporters Westpac, Nexia New Zealand, Franchize Consultants, The Franchise Coach, Stewart Germann Law, Iridium Partners and Franchise New Zealand Media for their support which has made this survey possible.

This is the fourth Franchising New Zealand Survey undertaken by Massey University New Zealand, again supported by Westpac New Zealand Limited. For the franchise industry and our franchisee and franchisor customers, the survey proves invaluable to identify trends, base decisions on and use for representation with Government, Labour Unions, and Industry bodies.

Nexia New Zealand are leading business advisors and accountants that provide local expertise through offices in Auckland and Christchurch, with global reach via membership of Nexia International. We provide tailored business advisory and accounting solutions to help our clients succeed. Nexia Auckland is proud to support this survey.

Franchize Consultants is proud to support the 2021 Franchising New Zealand Survey. Founded in 1989, and led by Dr Callum Floyd, Franchize Consultants is the primary franchising specialist for:
• Companies looking to franchise a business
• Established franchise systems wanting improved results
• Companies investigating/capitalising upon international franchising potential
• Franchise systems increasing franchisor/franchisee capability

Stewart Germann Law Office (SGL) is acknowledged as New Zealand’s leading franchise law firm with over 35 years’ experience in this area. SGL is a founding member of the Franchise Association of New Zealand and Stewart is a past Chairman of the FANZ. The firm provides expert legal advice for both franchisors and franchisees nationwide and internationally. SGL has won multiple franchising awards for excellence.

“The Franchise Coach” is one of New Zealand’s first organisations established specifically to provide comprehensive advice on franchise system development. David McCulloch, Founder and Director has been involved in the franchising industry since 1983 and we are proud to again support the Franchising New Zealand Survey. In the ever changing world of business and franchising, keeping informed is a must. Information gathered in this survey is key to the future development of franchising in New Zealand.

Iridium Partners are proud supporters of the 2021 Franchising New Zealand Survey. Iridium Partners connect and engage people and franchises. We are able to assist throughout the entire Franchise business growth cycle including developing and implementing growth strategies, site acquisition, franchise recruitment, as well as providing coaching and guidance to franchisors and franchisees.

Franchise New Zealand has been the country’s only media channel dedicated to franchising since 1992. It combines web, print, digital, social media and email to inform and educate business buyers and franchising people. We appreciate the valuable support of Franchise New Zealand our media support partner.

" Attending the annual conference allows us to meet and discuss issues, challenges and successes with industry peers and get some fantastic insights into the franchising sector in general. "

SCOTT JENYNS, CEO (2014-2022)

Aramex NZ (formerly Fastway Couriers)

" I have personally found the conferences to be a highlight of my year. What I have learned and the knowledge sharing has been of tremendous value. "

DAVID PEARSE, Managing Director

Pukeko Rental Managers

" We find the awards particularly useful for inspiring staff and franchisees and usually take a large group to the awards evening. The celebration of achievement is a real boost to morale. And of course it is a great achievement for our business to receive recognition. "

GALVIN BARTLETT, Director

Paramount Services Ltd

" It is hugely important to have representation for franchising. Individual systems do not have the resource to do this on their own so to have a body acting on your behalf is great. FANZ have a strong board and base of legal members who have a real strength in this area. "

GALVIN BARTLETT, Director

Paramount Services Ltd

" “We have won several FANZ awards. The process of entering forces you to look at your business in a very analytical way that perhaps you would otherwise not take the time to do. "

DAWN ENGELBRECHT – Director

SKiDS

" The association provides a voice for the many franchise systems in New Zealand to ensure any legislative changes that could have an impact on franchising are made through the right government channels. The association has done an exceptional job here over the years. "

SCOTT JENYNS, CEO (2014-2022)

Aramex NZ (formerly Fastway Couriers)

" I am proud to be a member of FANZ. It means any potential franchisee can have confidence they are entering a credible franchise system that acts with integrity and fairness, and complies with the FANZ codes of Ethics and Conduct "

IAN ROBERTSON, General Manager

Ecomist

" Realising you are not alone in the world of franchising and knowing any situations you find yourself in, other members probably have been there too and therefore can advise on their experience and outcomes "

JULIE EVANS – CEO

Rodney Wayne

" Whether a new or an established franchising business, we highly recommend joining FANZ. Not only do they guide you around the complexities of operating a franchised system, the backing of specialist advisors and a knowledgeable franchising community offer ongoing guidance to those looking to grow a successful franchise with strong and secure foundations. "

SCOTT JENYNS, CEO (2014-2022)

Aramex NZ (formerly Fastway Couriers)

" Amongst other initiatives, our FANZ Board has a clear focus on building and strengthening the relationship between FANZ and the Government. I believe it is incredibly important that Government agencies see FANZ as the ‘go-to’ body for any legislative changes that may impact franchising. "

IAN ROBERTSON, General Manager

Ecomist

" With employment, safety and food safety legislation ever increasing, I feel that FANZ working alongside the government is a hugely important part of the association’s role. "

JON HASSALL, Chief Operating Officer

Cafe Brands Limited

" It is extremely important that FANZ represents us in government. Who else will advocate for franchises in New Zealand? We need Government to know about the good work that is being done to assist people into successful businesses. "

DAVID PEARSE, Managing Director

Pukeko Rental Managers

" Knowing that FANZ have a strong and proactive advocacy approach to legislation that may affect their members is a significant member benefit. SKiDS recommends other franchise systems to also join FANZ – if we want FANZ to have a strong voice when advocating with Government then we need to have a strong and diverse membership body to back them up. "

DAWN ENGELBRECHT – Director

SKiDS

" We joined, and continue to be a member of FANZ, because it represents what’s good and right about franchising; it’s ethical, credible and has integrity. As members, we voluntarily adhere to the FANZ Codes and Rules. "

IAN ROBERTSON, General Manager

Ecomist

" Being members ensures we keep up to date with relevant issues and changes, and ensures we are aligned with Best Practice in Franchising. The NZ franchising community is very collegial and supportive. Franchisors are amazingly willing to share their knowledge with each other. "

DAWN ENGELBRECHT – Director

SKiDS

" When recruiting new franchisees, we explain that we are focused on best practice and they must seek advice from professionals as per the FANZ Code of Practice. It enhances our credibility. "

GALVIN BARTLETT, Director

Paramount Services Ltd

" It was a complete surprise that we ended up winning the Supreme Franchise System of the Year. This has been a huge boost to us and we are currently processing Franchise enquiries at a level I never thought possible. "

DAVID PEARSE, Managing Director

Pukeko Rental Managers

" The FANZ conference is incredibly informative and a great place to improve your knowledge about franchising. One of the other key benefits is having so many franchisors in one place at one time means it’s a great venue for networking and relationship building. "

IAN ROBERTSON, General Manager

Ecomist

" It is important for franchises to come under the umbrella of the Franchise Association and see it as an investment to succeed in franchising. Otherwise you stand alone, without the continuing support and education that you need to build your business. "

DAVID PEARSE, Managing Director

Pukeko Rental Managers

" The awards gives us an opportunity to put forward some of our top performing franchisees, giving them the well-deserved opportunity to be recognised and awarded on a national level. "

SCOTT JENYNS, CEO (2014-2022)

Aramex NZ (formerly Fastway Couriers)

" Being a franchisor / General Manager can be lonely and it’s not always human nature to share stories of hard times, failure or struggles. However, when you’re connected to a group of like-minded business people who have travelled a similar path, you’ll find yourself supported & encouraged. "

JON HASSALL, Chief Operating Officer

Cafe Brands Limited

" Relationship building has been one of the most significant member benefits for me and the businesses I have managed. FANZ members are willing to share information, experience, knowledge and support. It’s like being in an extended family. "

IAN ROBERTSON, General Manager

Ecomist

" The education that FANZ provides is invaluable. I have attended as many seminars and conferences as I can to identify and address areas where I can improve. "

DAVID PEARSE, Managing Director

Pukeko Rental Managers

" Credibility and networking with other franchisors is incredibly valuable. The franchise sector is very supportive and there is significant sharing of ideas and information – more so than any other association or environments I have been involved with. "

GALVIN BARTLETT, Director

Paramount Services Ltd

" Recruitment is a large part of our business and making sure potential franchisees are aware of our affiliation with FANZ helps authenticate our company. This relationship reassures any potential franchisees that we are part of a larger franchising regulatory body that ensures we adhere to a strict set of codes and rules. "

SCOTT JENYNS, CEO (2014-2022)

Aramex NZ (formerly Fastway Couriers)

" We tell prospective franchisees that we are proud members of FANZ and we encourage them to do the free on-line pre-entry training that is available through FANZ. "

DAWN ENGELBRECHT – Director

SKiDS

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