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Cancellation Policy

Event Cancellation or Changes

FANZ in its sole discretion is entitled to cancel an Event before the start date of the relevant Event if FANZ determines it is no longer viable for whatever reason to proceed with the Event. In this circumstance, if an Event is cancelled after your tickets are bought and paid for, you will be entitled to a refund of your ticket purchase less a non-refundable booking and payment processing fee in the amount as may be specified on one of either the specific ticket details, invoice details, overriding cancellation notice, or event notice.
FANZ reserves the right to cancel an Event at any time (and in some circumstances without refund if suppliers have already been paid) in a force majeure event. FANZ reserves the right to provide any relevant refund amount by way of a credit to another FANZ Event of your choice in its discretion. Where credit is given to another Event, any positive balance will be credited to a further Event and if the credit is less than the cost of the ticket to the new Event, you will be obliged to pay the difference. For the purposes of this policy, a force majeure event includes but is not limited to any war, civil disorder, financial, monetary or economic development, act of Government, epidemics, pandemics or other factors beyond the reasonable control of FANZ or its suppliers.
In the event of a force majeure and where it is possible to do so, FANZ reserves the right to change the method in which the Event is held, including but not limited to changing the event to an online only event. In the event of such change, the ticket you have purchased continues to be valid and no refund is due or owed to you.

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