Cancellation Policy

Event Cancellation or Changes

FANZ in its sole discretion is entitled to cancel an Event before the start date of the relevant Event if FANZ determines it is no longer viable for whatever reason to proceed with the Event. In this circumstance, if an Event is cancelled after your tickets are bought and paid for, you will be entitled to a refund of your ticket purchase less a non-refundable booking and payment processing fee in the amount as may be specified on one of either the specific ticket details, invoice details, overriding cancellation notice, or event notice.

FANZ reserves the right to cancel an Event at any time (and in some circumstances without refund if suppliers have already been paid) in a force majeure event or in the event that statutory regulations or orders prohibit an Event from taking place or so severely restrict an Event that it would be uneconomic for FANZ to hold it. FANZ reserves the right to provide any relevant refund amount by way of a credit to another FANZ Event of your choice in its discretion. Where credit is given to another Event, any positive balance will be credited to a further Event and if the credit is less than the cost of the ticket to the new Event, you will be obliged to pay the difference. For the purposes of this policy, a force majeure event includes but is not limited to any war, civil disorder, financial, monetary or economic development, any other act of Government, epidemics, pandemics or other factors beyond the reasonable control of FANZ or its suppliers.

Tickets will not be refunded where ticket holders do not comply with statutory mandates and/or the FANZ Terms in relation to production and verification of vaccine certificates unless otherwise required by law.

In the event of a force majeure, or in the event that statutory regulations or orders prohibit an Event from taking place or so severely restrict an Event that it would be uneconomic for FANZ to hold it, and where it is possible to do so, FANZ reserves the right to change the method in which the Event is held, including but not limited to changing the event to an online only event. In the event of such change, the ticket you have purchased continues to be valid and no refund is due or owed to you.

Ticket buyer’s complaint process

If you buy a ticket and you have due cause to receive a refund from the ticket seller you should notify the Franchise Association of New Zealand by clicking the urgent help link within 24 hours of the event’s scheduled finish time.  Notifications can be made via the “My Events” page within your log in.

FANZ will return an acknowledgement of the request within fifteen minutes of its receipt. If that acknowledgement is not received, please re-submit the request notification and call FANZ on +64 9 274 2901 during standard business hours.

Contact us about cancellation

If you have any questions about the cancellation policy, the practices of the Site, or your dealings with Franchise Association of New Zealand you can contact us at +64 9 274 2901

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